We are looking for a AR Credit Controller to join our Accounts Receivable Team in Peterborough.
Our Team: How we enrich everyday life
You’ll be joining our dedicated and highly collaborative Accounts Receivable Team, responsible for ensuring strong financial governance and smooth revenue operations. The team oversees all new customer onboarding, manages sales system/CRM interfaces for monthly billing, delivers invoices and statements, handles cash collection, posts cash to customer accounts, and reports on aged debt and bad debt.
We’re a well‑structured team made up of 1 Manager, 2 Team Leaders, and 22 Team Members, working together in a supportive environment where accuracy, service, and continuous improvement are at the heart of what we do.
The Difference you will make
As a Credit Controller, you will play a crucial role in managing outstanding customer debt and safeguarding the business against financial risk. You will work closely with both internal teams and external customers to ensure payments are collected on time, accounts are well‑maintained, and issues are quickly resolved. Your efforts directly support strong cashflow, reliable reporting, and an exceptional customer experience. You’ll also support Customer Master Data Governance, ensuring all customer details are accurate, compliant, and reliable for audit and reporting purposes.
Your Role
Your responsibilities will include, but are not limited to:
1. Managing aged debt in line with our defined collection strategy
2. Taking a proactive approach to chasing outstanding invoices by phone and email
3. Escalating late payers to the Credit Control Team Leader when required
4. Negotiating payment plans with customers and documenting agreements
5. Performing customer account reconciliations
6. Maintaining accurate Customer Master Data and supporting governance processes
7. Managing Pre‑Stop and Stop accounts
8. Investigating and arranging customer refunds
9. Handling customer queries and ensuring resolution within agreed timelines
10. Leading regular meetings and conference calls with internal stakeholders
11. Liaising with external debt recovery partners
12. Applying commercial awareness when managing specific customer accounts
The Skills you will bring
13. 2+ years’ experience in Credit Control (shared service centre experience desirable)
14. Strong attention to detail with the ability to manage deadlines and varied workloads
15. Excellent organisational, customer service, and problem‑solving skills
16. Proactive, adaptable, and collaborative approach with strong teamwork skills
17. Confident communicator, comfortable handling difficult conversations professionally
18. High level of resilience, reliability, and accuracy
19. Strong Excel and Microsoft Office skills; S/4 Hana experience is a plus
20. AAT qualification preferred but not essential
Working Pattern / Location
Hybrid – based in Peterborough