Alarm Response Centre Shift Controller
Location: Epsom
Type: Full Time, Permanent
Start Date: ASAP
Salary: £28,000 (plus bonus eligible after probation)
Connaught Resourcing, a well-established health and social care recruitment agency, is currently supporting the world's largest provider of workforce safety services for an Alarm Response Centre Shift Controller.
As an Alarm Response Centre Shift Controller, you will play a crucial role in safeguarding lives by providing rapid, accurate, and effective telephone response to alarms raised by vulnerable workers. Working in the Alarm Receiving Centre (ARC), you will assess incoming incidents, determine appropriate actions, and coordinate with emergency services where necessary-all while maintaining professionalism and composure under pressure.
We are looking for people who meet the following criteria:
1. At least 1 year in a Contact Centre, high-paced office, or customer service environment.
2. Computer literate with working knowledge of Microsoft Office.
3. Able to learn and adapt to proprietary systems and reporting tools.
4. Excellent verbal and written communication.
5. Calm and effective under pressure, with the ability to make quick, informed decisions.
6. Professional and personable telephone manner.
7. Proactive, reliable, an...