Key Duties Supervise day-to-day retail operations and support the Store Manager to meet sales targets. Lead and support staff on shift (task allocation, shift cover, basic training). Deliver high customer service standards and handle customer queries/complaints. Ensure shelves are stocked, faced up, rotated (FIFO), and promotions/prices are correct. Assist with ordering/replenishment and receiving deliveries; report shortages/damages. Oversee till operations, cash handling, refunds/voids, and end-of-day cash-up (as required). Maintain cleanliness, merchandising standards, and safe working practices. Support stock control (stock counts, waste/shrinkage prevention, reporting incidents). Ensure compliance with age-restricted sales and relevant retail policies. Skills & Requirements Retail grocery experience preferred; supervisory/shift-lead experience desirable. Strong communication, leadership, and problem-solving skills. Good attention to detail (cash, pricing, stock). Flexible to work shifts including weekends; able to undertake manual handling.