About Us 
akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.
Job Summary
Please note there is one vacancy that can be based in either Manchester or London.
We’re looking for an ambitious, personable and highly organised Operations Manager to join our People and Operations team. This role is critical in shaping a digitally enabled, secure and resilient organisation.
You’ll oversee our IT infrastructure and cyber security, champion GDPR compliance, and support the testing and embedding of AI enhanced tools and systems that meet the needs of the young people we support and improve organisational efficiency.
In addition, the successful candidate will be responsible for a wide range of core organisational functions. This includes managing our office infrastructure across multiple sites, leading on health and safety compliance and ensuring the effective delivery of internal policies and procedures. With line management responsibility for two part-time Operations Officers, you’ll ensure day-to-day operations run smoothly and efficiently across the charity.
This is an ideal role for someone excited by the opportunity to modernise systems and test new technology, continue our work to strengthen operational resilience, and support a small charity with national reach to thrive in a fast-changing digital landscape.
More information about the job role and benefits can be found in the documents attached to this vacancy.
We've also attached application guidance to help you fill in our application form. If you follow this guidance you'll be more likely to be shortlisted for interview so we'd recommend taking a look!
Application deadline: midnight (11.59pm) on Tuesday 26th August 2025
Interviews: Wednesday 3rd September 2025
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