Senior Customer Success Manager at Tanium
Hybrid position, in-person attendance 3 times a week in Reading, United Kingdom.
Overview
The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer-facing role will manage a portfolio of customers with thousands of endpoints running the Tanium platform and solutions. The successful candidate will manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.
What Youll Do
* Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
* Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging understanding of the customer environment and insights on how to overcome obstacles to implement new technologies
* Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
* Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
* Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer, including artifact creation (such as Value Plans), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
* Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
* Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
* Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Were Looking For
* Education
o BA/BS or equivalent experience preferred
* Experience Required
o 6 plus years of experience in Customer Success, Account Management, TAM, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
o Demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
o Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
o Tanium Certified Operator (nice to have)
o Tanium Certified Administrator (nice to have)
o Technical background (nice to have)
* You are
o A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
o Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
o Willing to contribute suggestions and ideas to further customer and Tanium goals
o Eager to become an expert in demonstrating value and return on investment to our customers
o Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions
o A strong communicator and intuitive listener
o Professional, insightful, and values-driven
o Motivated to help solve the toughest IT problems faced by organizations today
* Other
o Travel ranging from 40-50% within regional territory
o Onsite / customer-located work as deemed necessary by the customer and/or account team
About Tanium
Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Tanium serves customers globally, including Fortune 100 organizations. For more information on The Power of Certainty™, visit tanium.com.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Computer and Network Security
We are an organization that values diversity and inclusion. We strive to create a welcoming environment where everyone feels they have opportunities to succeed and grow. We are committed to equal employment opportunity and comply with all applicable laws.
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