Job Title: Operations Analyst
Location: Central London
Komainu is a regulated digital asset custodian and service provider headquartered in Jersey, with offices in London, Dubai, and Singapore. Built by institutions for institutions, Komainu provides multi-asset support, bank-grade governance, and multi-jurisdictional regulatory oversight. Our services merge expertise from traditional financial services with leading security standards for institutional digital asset custody, servicing, and financing solutions. Komainu also offers an enterprise gateway for institutions to access the digital asset ecosystem.
We are seeking a highly motivated
Operations Analyst
to join our London team and support the day-to-day operations of our growing digital asset custody business.
The role:
Ongoing monitoring and control
* Liaise with Sales team to agree prioritisation and process all client onboarding requests in a timely manner, keeping the client apprised of progress
* Process and monitoring of all client requests including exception handling to ensure exceptions are actively managed to resolution on a daily basis.
* Investigate issues raised by clients or other stakeholders, seeking guidance from management/Compliance where required.
* Escalate issues and control breaches to Operations Management, Compliance and IT where appropriate.
* Ensure ongoing adequate product and process knowledge to facilitate effective support for all operational processes.
* Take active interest to changes in the digital asset landscape including new regulations and products.
* Support with documenting and maintaining all relevant policies and procedures.
Projects
* Act as an integral part of the front to back process flow, help identify any control weaknesses and/or inefficiencies and recommend appropriate remediation steps.
* Propose new and enhanced systematic controls, process improvements and enhancements to the client experience and raise business requirements to IT,
* In the event of industry change or client requirement, help identify and engage to ensure that business process and any system changes are thoroughly tested and implemented in a timely manner.
Undertaking any other such duties as may be reasonably required by the role.
Qualifications, Skills & Experience:
* A graduate in a statistical or analytical degree, ideally sciences, engineering, business, economics or similar and able to demonstrate expertise in statistical analysis, risk assessment and process/workflow design.
* Industry experience in financial services in one or more of the following operations would be an advantage:
* banking;
* trust or fund services;
* transaction processing;
* custody support;
* clearing and settlements;
* business analysis or middle office.
* An interest in the field of Fintech/Digital Assets essential.
* Commercially orientated with a good understanding of the economic and social context of the business and financial services in general.
* Ability to communicate concisely and persuasively both in writing and verbally.
* Advanced Microsoft skills, in particular Excel desirable.
Benefits
We offer a comprehensive benefits package, designed to support you and your wellbeing across every aspect of your life. Please refer to our careers pages for more information.