About DEM Museums
Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies.
As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces.
Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design.
As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage.
The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026.
Experience Supervisor (UK)
We are seeking a Experience Supervisor who will be responsible for ensuring the smooth day-to-day operation of our experience and maintaining high team performance standards.
This role requires active, on-the-floor leadership and combines team coordination, operational oversight and visitor experience management. The Experience Supervisor ensures that daily operations run as planned, supports team performance and consistently applies the experience’s professional service standards across all areas.
Key Responsibilities
* Plan, coordinate and actively manage daily experience operations on site
* Ensure effective management of the operations team, technical team and front-line staff
* Prepare staff shift schedules, oversee task allocation and maintain operational discipline
* Provide regular, constructive feedback to team members and monitor performance
* Oversee the proper functioning of technical infrastructure, exhibition equipment and operational systems
* Respond quickly and effectively to operational issues with a solution-oriented approach
* Propose and implement process improvements to enhance visitor satisfaction
* Ensure front-line staff communicate appropriately with visitors; observe and guide service quality on the floor
* Provide ongoing feedback to staff on visitor experience, hospitality and brand representation
* Manage high visitor flow, queue systems and capacity planning efficiently
* Handle visitor complaints in a professional, empathetic and solution-focused manner
* Ensure uninterrupted operation of exhibition spaces, technical infrastructure and experience areas from a visitor perspective
* Provide regular reports to senior management on visitor experience and operational performance
Required Qualifications
* Operational experience in museums, culture & arts, tourism, immersive experiences, entertainment or event management
* Minimum 3 years of managerial experience within the entertainment sector
* Proven experience in managing daily cash flow, ticketing systems and reservations (online and on-site)
* Strong experience in managing teams and front-line staff, with solid organisational skills
* High awareness of visitor experience, hospitality and service quality standards
* Strong understanding of technical processes and exhibition/experience infrastructures
* A leadership style based on open communication, motivation and effective feedback
* Sound knowledge of technical systems (exhibition systems, AV equipment, basic infrastructure processes, etc.)
* Strong problem-solving skills with the ability to take initiative and make decisions
* Ability to work in a fast-paced, high-visitor-volume environment with flexibility in working hours
Preferred Qualifications
* Experience working on international museum or visitor experience projects
* Previous work experience in the UK or strong familiarity with local work culture
* Experience in Visitor Experience, Guest Services or Front of House management
* Experience working with visitor satisfaction metrics such as feedback systems or NPS
* Experience working with an international visitor profile