Overview
Job Title: Little Caesars General Manager
The Little Caesars General Manager will report to the District Manager of Food Services. The General Manager will have primary day-to-day responsibility for planning, implementing, managing and controlling all operational activities of Little Caesars operations. This position will oversee restaurant operations including product production, inventory, personnel, sales, marketing and financial performance. The role will ensure the facility is operated within operational guidelines established by Jennifer Leggett, Director of Marketing & Food Services, and Little Caesars Corporate.
Qualifications and Requirements
* A minimum of a High School Diploma.
* Minimum 3 years of management experience in a QSR restaurant facility.
* DRESS CODE: Business Casual or Uniform required by QSR.
* Must be detail-oriented.
* Must have excellent customer service and employee relations skills.
* Must be able to perform under pressure in high-volume situations.
* Must be capable of standing for long periods of time.
* Ability to lift up to 50 pounds.
* Must be able to work in and out of different temperature ranges.
Personal Attributes
Handle yourself in a professional manner with a positive attitude and always exhibit good manners. Be engaged and focused on the business. Be willing to devote the time needed to be successful. Treat co-workers the way you want to be treated. Communicate well and work with management to accomplish its goals. Be willing to accept and embrace change. Give honest opinions to management while also being willing to follow management’s decisions when their direction is different than yours. Promote and act in a manner that projects a positive image. Manage multiple tasks at once. Be well organized and able to handle multiple priorities. Be self-motivated and able to work efficiently without direct supervision. Strong interpersonal skills, the ability to communicate and manage well at all levels of the organization and with staff at remote locations are essential. Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Strong analytical skills and experience interpreting a strategic vision into an operational model. High level of integrity and dependability with a strong sense of urgency and results-orientation. Must be able to supervise and motivate employees. Adhere to and promote the Company’s Core Values.
Essential Functions/Job Duties
* The position is required to attend and pass all Little Caesars management training sessions.
* Must be able to participate in / facilitate any meetings within the Little Caesars facility.
* Provide oversight and manage all areas of the restaurant and be able to make final decisions on matters of importance.
* Monitor and review month-to-month and year-to-year financial comparisons with margin analysis on the business unit with your District Manager and/or Director of Marketing & Food Services. Identify areas of weakness or opportunities for improvement.
* Look for ways to cut costs and improve productivity.
* Always look for ways to increase gross profit and minimize waste.
* Implement scheduling to ensure the site is properly staffed for all day parts and sales volumes.
* Staff, train and develop managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
* Work with your District Manager to maximize sales and efficiencies.
* Work with your District Manager to manage inventory.
* Work with your District Manager to direct and oversee all aspects of the Little Caesars site.
* Respond to customer complaints promptly and effectively to maintain customer satisfaction.
* Collaborate with your District Manager and the Director of Marketing & Food Services to establish and maintain strong relationships and develop programs for training Store Managers to execute the plan as expected.
* Ensure effective internal controls and compliance with all local, state, and federal laws and rules (e.g., Health Departments).
* Work with Safety Director to ensure a safe environment for customers and staff.
* Ensure proper signage is in place at the proper time for all advertising promotions.
* Schedule and oversee all store inventories and address inventory issues with plans of action to correct and minimize them.
* Ensure guest service in all areas meets company standards and strive to be #1 in Customer Service.
* Provide oversight to ensure all employees follow company policies and procedures.
Accountability
Manage the entire operation of the food service facility through the development and growth of staff, sales, and profitability to meet goals established by management. Ensure the restaurant complies with established company standards, policies, and procedures. Maintain a positive working relationship with all employees to foster a cooperative and productive working climate that maximizes morale, productivity, and efficiency.
Pay/Bonus/Benefits/Work Schedule
* Weekly Salary: Based on experience
* Incentive Plan: The VP, CFO, and the Director of Food Services will develop an Incentive Plan for the Little Caesars General Manager, starting in the first full quarter of employment.
* Retirement Plan: The Company has a 401k & Profit Sharing Plan with a 6-month waiting period to participate; company match details can be discussed.
* Employee Health Insurance: The Company provides part of the employee’s health insurance; immediate family members can be added with the employee covering the cost. Details provided by HR.
* Work Schedule: The Company expects 50 hours per week, with potential variations based on sales volume. Some weeks may require more time.
* Vacation: 1st year – 5 days; 3rd year – 2 weeks. Further details in the Employee Handbook.
* Sick Leave: 1st year – 5 days; accumulate up to 15 days. Further details in the Employee Handbook.
* Company Handbook: See the Employee Handbook for other policies and procedures.
This Job Description covers many items expected from our Little Caesars General Manager. It is not all-inclusive and the company reserves the right to modify or change this description at any time.
Job Type: Full-time
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