Job Title: Housing Services Apprentice
Starting salary: £7.55 per hour (increasing in line with apprentice rates)
Hours per week: Full time 37 Hours
Contract type: Apprenticeship contract – 2 years fixed term
Location: Hybrid - Newcastle under Lyme
Would you like to work for a Sunday Times Best Places to Work organisation?
About the role
An exciting opportunity has arisen for somebody to take on a vibrant and rewarding role within the Housing Sector. Do you want to start a career in housing and learn on the job whilst gaining a recognised professional qualification? Join us as a Housing Services Apprentice and gain hands-on experience.
As a Housing Services Apprentice, you’ll work alongside experienced housing professionals to support the delivery of our housing service. You’ll gain insight into how we allocate homes, support new tenants, manage tenancies, and engage with communities.
Throughout your apprenticeship, you’ll develop key skills in customer service, communication, and administration—helping us provide safe, secure, and affordable homes to those who need them most.
What You’ll Learn
How the choice-based lettings system operates, including policies and procedures
How to support customers through the lettings journey
How to use housing systems and maintain accurate records
How to work collaboratively with internal teams and external partners
Professional skills such as time management, teamwork, and problem-solving
What We’re Looking For
A genuine interest in housing and helping others
Good communication and organisational skills
Willingness to learn and take on new challenges
Basic IT skills (e.g., Microsoft Office)
No prior experience required—just enthusiasm and commitment
Apprenticeship Details
You will work towards a recognised professional housing qualification, where you will be supported by a dedicated mentor and training provider throughout your journey.
What you’ll need to succeed
* Passionate about helping others – with a genuine interest in housing, communities, and making a positive impact.
* Willingness to learn – no prior experience is required, just a proactive attitude and a desire to grow.
* A strong communicator – able to engage with a wide range of people in a respectful and professional manner.
* Organised and dependable – able to manage tasks, meet deadlines, and work independently when needed.
* Digitally confident – comfortable using basic IT tools such as email, Word, and Excel.
In return we can offer you:
* Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
* 20 days holiday + bank holidays + 3 concessionary days at Christmas
* Comprehensive employee assistance program.
* Ongoing training and development in your role.
* A full benefits and discounts platform.
* Holiday buy, tech and annual saving schemes.
* Volunteer days.
* Competitive rates of pay.
* A generous company pension scheme.
* Wellbeing and stay safe provisions to look after you at work.
Closing Date: 12th November 2025
Interview Date: 19th & 20th November 2025
This role is subject to a basic DBS check.