Senior Technical Support Engineer
Location: Omagh
Reporting to: Technical Manager
Hours: 39¾ hours per week
Terex Omagh is looking for a senior member of our global helpdesk team to provide advanced technical support. This role will act as a technical authority, diagnosing complex machine issues, facilitating root‑cause analysis, and implementing long‑term solutions for dealer and customer satisfaction.
Key Responsibilities
* Operate a project‑led role with ownership of assigned workstreams and deliverables.
* Provide senior‑level technical support to Finlay, Prostack, MDS, and Magna dealer and customer network via telephone and the MP Helpdesk (CRM), serving as a main escalation point.
* Lead troubleshooting and resolution of complex mechanical, electrical, and hydraulic issues, working closely with dealer service teams.
* Collaborate proactively with engineering and quality teams to ensure timely resolution and contribute to continuous product improvement.
* Conduct root‑cause analysis on service and warranty issues, providing corrective and preventative actions.
* Develop, review, and validate technical and diagnostic procedures, including SOPs, and maintain service reference guides, dealer PDI and commissioning documentation.
* Support new product development initiatives, including service involvement and field visits to prototype units.
* Provide support to the field service team, including worldwide travel as required.
Essential Qualifications
* Demonstrated success in senior or lead roles in a customer‑facing engineering or technical support environment.
* Advanced knowledge across electrical, mechanical, and hydraulic systems.
* Significant experience operating within complex mechanical and/or electrical engineering environments with technical leadership.
* Experience in installation, commissioning, and maintenance of heavy plant and machinery.
* Ability to lead investigations, provide clear recommendations, and influence cross‑functional teams.
Desirable Qualifications
* Advanced experience with three‑phase electrical control systems, including AC inverters and drive systems.
* Previous experience within the quarry, crushing, and screening industry.
* Higher‑level qualification in mechanical or electrical engineering (HNC/HND or equivalent).
* Degree‑level education in a relevant engineering discipline.
* Experience mentoring junior engineers or acting as a technical authority.
Benefits
Competitive pay, Team Member bonus, Westfield health care, 32 holidays, pension, life assurance, LinkedIn Learning, on‑site free parking, and a perks discount card.
Equal Opportunity Statement
Terex is an equal opportunity employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or any other characteristic protected by law.
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