We're on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.
What can we offer you?
Apart from job satisfaction, we can offer you:
YOURSELF
• 25 days' holiday (with the option to buy more)
HEALTH
• Health Cash Plan
• Optional private health, dental insurance, and health screens
• Cycle to work scheme
WEALTH
• Generous pension scheme with up to 10% employer contribution
• Life assurance
• Season ticket loan
About the role
Job Purpose
Based onsite in our Nottingham office, as IT Site Services Specialist, you'll manage the installation of hardware for desktops and laptops and provide technical user/systems support for local and remote staff across our UK operations
Reporting to the Senior Manager, IT Managed Services and working Monday to Friday standard office hours, you'll ensure upgrades, maintenance and repairs are undertaken and will be called upon to resolve end user incidents and service requests. Enjoying a high degree of autonomy, you'll also be encouraged to contribute to various projects.
A highly varied role, this position offers excellent development opportunities, allowing you to grow your end‑user support skills and use this as a platform to progress into specialist technical areas, e.g., Security, M365 or Operations, etc.
Key Accountabilities
System Installation / decommissioning
* Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools.
* Conducts tests and corrects malfunctions.
* Documents results in accordance with agreed procedures.
* Assists with the evaluation of change requests.
* Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Problem Management
* Investigates problems in systems, processes and services.
* Assists with the implementation of agreed remedies and preventative measures.
Incident Management
* Following agreed procedures, identifies, registers and categorises incidents.
* Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
* Maintains records and advises relevant persons of actions taken
IT Infrastructure
* Carries out agreed operational procedures of a routine nature.
* Contributes to maintenance, installation and problem resolution.
Asset Management
* Uses agreed procedures to create and maintain an accurate register of assets.
* Performs activities related to administration of assets.
* Produces routine reports to assist asset management activities and decision making.
Methods & Tools
* Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards.
* Tailors processes in line with agreed standards and evaluation of methods and tools.
* Reviews and improves usage and application of methods and tools.
Porting / Software configuration
* Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products.
* Documents faults, implements resolutions and retests to agreed standards.
Functional/Technical Skills
* Excellent interpersonal, verbal and written communication skills
* A flexible attitude with respect to work assignments and new learning
* Ability to work in a global, matrix organisation
* Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
* Must have the ability to work methodically in a fast-paced, time-sensitive environment
* Demonstrable ability to apply critical thinking to problems and tasks
* Ability to identify and implement process improvements
* Proactively participates in skills improvement training and encourages their teams to participate
* Maintains an up-to-date awareness of industry trends and emerging technologies as applicable to Perceptive.
* A self-starter and able to work under own initiative
Knowledge and Experience
* Demonstrable experience in systems support and operations, including LAN administration, PC and User support
* Basic knowledge and experience in Hardware (Intel-based equipment) and/or Software (PC based operating systems and applications)
* Basic knowledge and experience of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
* Experience using tools to communicate progress to Stakeholders
Education
* Evidence of commitment to learning and technical CPD within the IT field
* English: Fluent
Come as you are.
We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.