BPCN Scrapstore: Retail & Community Engagement Lead Retail & Community Engagement Lead (Scrapstore Birmingham) Hours: Minimum 26 hours per week, including alternate weekends and occasional evening Work pattern: Tues – Friday and alternate Saturdays Pay: £14.00 per hour (£26,572 fte, 70% = £18,928 actual salary) Make a Difference Every Day Join Birmingham PlayCare Network (BPCN) at our unique Scrapstore – a creative, eco-friendly retail space that helps materials find new life in play, learning and community projects. This is a role for someone who loves people, enjoys a busy hands-on environment, and wants their work to directly benefit children, families and neighbourhoods across Birmingham. What You’ll Do As a key representative of BPCN, you will help lead the day-to-day running of the Scrapstore, providing an inspiring shopping experience while supporting sustainability and community wellbeing. You will: Champion our welcoming, inclusive visitor experience and deliver exceptional customer service. Lead, support and motivate a team of volunteers and trainees, helping them develop skills and confidence. Work closely with other team members to understand stock trends and plan effective purchasing. Organise and merchandise the store to maximise space, visual appeal and product availability. Maintain a safe, tidy and inspiring retail environment – from sorting stock to lifting and moving items. Operate our till and EPOS system, handle payments, and help increase sales that sustain our charity’s work. Promote imaginative, creative reuse of materials and help grow engagement in our Scrapstore. Support wider BPCN activities when needed, contributing to a flexible and collaborative culture. What We’re Looking For You will thrive in this role if you bring: A friendly, enthusiastic approach to customer service and community interaction. Experience in retail, sales, or marketing with a track record of meeting income targets. Excellent communication, teamwork and relationship-building skills. A proactive, solutions-focused attitude and readiness to multitask. Confidence when supervising volunteers or trainees. Strong organisational and time-management skills. A willingness to work within BPCN’s inclusive and supportive values. What You Can Expect From Us At BPCN, you’ll be part of a supportive, positive and community-driven organisation where your skills are valued, and your work truly matters. You will receive: Comprehensive training to help you shine in your role. Clear communication, guidance and regular feedback. Recognition and appreciation for your achievements and commitment. Opportunities to make meaningful contributions to local communities and the environment. · 24 days paid holiday (pro rata for reduced hours) Additional Responsibilities Provide cover for other Scrapstore team members where required. Follow all Health & Safety and Fire Safety regulations. Attend meetings, training and development sessions. Uphold BPCN’s equal opportunities policy and commitment to combat discrimination. Carry out duties reasonably associated with the post.