We are looking for a passionate people to join our operations team in the logistics industry. As Head of Operations, you will own end-to-end operational execution at our UK customs gateway, leading airside ground handling coordination and warehouse operations. You will drive real-time monitoring to ensure shipments are processed on time, in full, and with the required quality.
Responsibilities
* Setting priorities and processing routes according to daily customer volume forecasts, flight schedules, and shipment info.
* Coordinating execution plans across dispatch, ground handling, and warehouse (shift/roster, resources, cut-offs).
* Monitoring the full shipment flow and milestones; identifying delays/bottlenecks and drive corrective actions fast.
* Pushing cross-team execution to ensure shipments are processed on time, in full, with quality.
* Conducting and overseeing customer data checks and status accuracy after processing.
* Leading supervisors/leads, enforce SOPs, improve planning accuracy, throughput, and service performance.
Qualifications
* Education: Bachelor’s degree or higher in Logistics Management, Supply Chain Management, International Trade, Transportation, or related fields.
* Experience: At least 5 years in logistics operation management or related area. Experience and knowledge in customs declaration is a huge plus.
* Language Skills: Working proficiency in English and Mandarin. (Mandarin is a must)
* Strong understanding of warehouse + ground handling coordination; able to manage real-time exceptions and tight cut-offs.
* Hands‑on, execution-driven leader with strong communication and ownership.
* Preferred: airport gateway / air cargo / customs-related operations experience.
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