Job Vacancy: Customer Service Advisor – Plant Hire Industry 🌟
📍 Location: Hixon
🕒 Job Type: Full-time-Permanent
💷 Salary: 26-28.5k depending on experience
📅 Start Date: ASAP
Are you passionate about delivering excellent customer service? Do you have experience in a fast-paced environment and an interest in construction or plant hire? Join our growing and leading provider in the plant hire industry!
🔧 About the Role:
As a Customer Service Advisor, you'll be the first point of contact for customers — helping them with equipment hire, handling enquiries, and ensuring smooth service from start to finish.
📝 Key Responsibilities:
*
Handle incoming calls, emails, and walk-in enquiries
*
Provide hire quotes, availability checks, and equipment recommendations
*
Process bookings, returns, and payments accurately
*
Liaise with the transport and operations teams to coordinate deliveries
*
Build strong customer relationships through friendly, efficient service
*
Resolve issues and complaints professionally and promptly
✅ Requirements:
*
Previous experience in customer service (plant hire or similar industry preferred)
*
Strong communication and problem-solving skills
*
Good IT skills (experience with hire or CRM systems a plus)
*
Ability to multitask and remain calm under pressure
*
A proactive, can-do attitude with attention to detail
🎁 What We Offer:
*
Competitive salary & benefits
*
Full training
*
Friendly and supportive work environment
*
5 weeks holiday plus bank holidays
*
Xmas shut down
If this interests you, please call or click apply