About the role
We're here to help people get on top of their UW bills, by acting as the point of contact for customers who have fallen into our debt process - and provide solutions to get them back on track.
This isn’t a role for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue can be resolved.
1. You’ll be solving customers’ problems from start-to-finish
2. You’ll be contacting customers to help resolve ongoing payment issues on their account
3. You’ll conduct health checks for repayment arrangements and advise on any payment revisions/amendments which need to be made
4. You’ll ensure that customers with repayment arrangements are comfortable with their plans
5. You’ll identify vulnerable customers and offer additional support to them - including referrals to citizens advice or debt charities where appropriate.
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
6. An industry benchmarked salary. We’ll share it during your first conversation.
7. Share Options and a Save as You Earn scheme.
8. Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
9. Discount on our services and you get our coveted Cashback Card for free.
10. A matched contribution pension scheme and life assurance up to 4x your salary.
11. Family-friendly policies, designed to help you and your family thrive.
12. Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
13. Belonging groups that help UW shape an even more inclusive future.
14. A commitment to helping you develop and grow in your role.