Principal IT are working with a global player in the Cyber Security sector that are looking for an Technical Support Consultant to join their team to provide technical support and consultancy to their customers. Key Responsibilities: Provide technical support and resolve customer queries Deliver ongoing consultancy to help customers maximise product value Support successful onboarding of new clients Deliver training to both new and existing users Participate in customer meetings and calls, including pre-sales support for technical queriesKey Requirements: Previous experience in an IT support role Strong experience supporting Windows environments at scale (Server/Desktop, Entra ID/Active Directory, Intune, Azure, DNS, DHCP) Good understanding of software and OS patch management Knowledge of cyber security principles and tools Solid understanding of networking fundamentals in enterprise environments Basic knowledge of SQL and database querying In return, the client are offering a salary of between £40,000 - £45,000. Other benefits include: 27 days annual leave Pension Scheme Work from home with occasional travel. INDGH