Newstaff Employment Services is recruiting for an experienced Service Advisor of agricultural vehicles, on behalf of our client based in Kings Langley, Herts. Previous service advisor experience working in a dealership that services/sells agricultural vehicles (such as JCB’s,) equipment and/or machinery is essential. Please note: UK based agricultural experience is required. Main tasks:
1. Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
2. Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
3. Liaise with the parts department to ensure parts availability, keeping customers informed.
4. Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
The Role:
5. As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
6. Strong administrative experience is essential
7. Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
8. A friendly, professional manner
9. Able to maintain strong working relationships with colleagues, the customer base and the manufacturers.
Hours: Monday to Friday full time office hours and some Saturdays mornings 8 am to 12 noon
Salary: Up to £26, pa depending on experience + Pension + Benefits