Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the River Thames in Richmond, just outside central London.
We are currently seeking a dedicated and accomplished
Reception Manager to lead our front-of-house team. As the Reception Manager,
you will play a central role in overseeing the reception area, managing
reservations, and contributing to the overall success of our establishment. If
you have a passion for hospitality, strong leadership skills, and a commitment
to delivering exceptional service, we invite you to be a key influencer at our
fabulous restaurant.
Key Responsibilities:
- Oversee the day-to-day operations of the reception area,
ensuring high service standards.
- Manage and coordinate reservations, optimizing seating
arrangements and guest flow.
- Supervise and mentor reception staff, providing guidance
to maintain a positive work environment.
- Handle guest inquiries and concerns with professionalism
and prompt resolution.
- Collaborate with the management team to organize and
execute private events and functions.
- Ensure adherence to company policies, procedures, and
quality standards.
- Contribute to maintaining a positive and inclusive
atmosphere for both guests and staff.
Requirements:
- Proven experience as a Reception Manager or in a similar
front-of-house role within the hospitality industry.
- Experience with either Open Table or Seven Rooms.
- Strong organizational, communication, and interpersonal
skills.
- Exceptional problem-solving abilities and a proactive
approach to operational challenges.
- Ability to work in a fast-paced environment and manage
multiple tasks efficiently.
- Familiarity with reservation systems and administrative
tasks.
Benefits:
-
Generous discount off your bill (including drinks), when dining in one of our
restaurants across the Group
-
Unrivalled opportunities for progression across the Group
-
28 days holiday, increasing with length of service up to 5 extra days
-
Recommend a friend scheme with great bonuses per individual referral
-
Exclusive access to our discounts including money off gym memberships, travel,
online shopping, gadget, and much more
-
Reward programmes, long service awards, and staff recognition and incentives
Join
our team and be a part of a distinguished establishment committed to delivering
unparalleled hospitality.
We promote a working environment in which equal opportunity
and diversity is recognised, valued, and encouraged.