Purpose of Role
Based in our busy Admissions Office you will work as part of the team that provides administrative support for the UCAS and direct application processes ensuring the effective delivery of admissions services and contributing to recruitment target success each year.Reporting to an Admissions Business Partner you will work in partnerships with colleagues in the team, Schools and the Marketing, Recruitment, Admissions and Communications directorate to ensure that every one of our applicants is dealt with appropriately and efficiently.
Key Duties and Responsibilities
Your main duties will be to handle applications from point of submission through to enrolment.This will include assessing fee status, making decisions against agreed entry criteria and where required, supporting the sponsorship of students for visa purposes all within set turnaround times and ensuring exceptional levels of customer service are maintained.
1. Provide an exceptional applicant experience and strive to continuously improve service delivery
2. Process all applications against set criteria and within agreed timescales, making decisions on applications or referring to the Admissions Business Partner if required
3. Issue offers and deal with supporting documentation, making confirmation decisions
4. Assist in the process to arrange interviews or collate portfolios
5. Assess applications and award scholarships to suitably qualified applicants
6. Use the University’s student record system (Banner) and CRM system to record decisions, ensuring compliance with relevant data legislation and policies
7. Deal with issues related to the receipt of applicant data, ensuring the quality of data held within systems
8. Calculate fee status for all applicants against current fee legislation
9. Provide support and guidance to colleagues on a wide range of enquiries relating to admissions
10. Support the Prospect Experience team in dealing with enquiries from applicants and their advisors
11. Assess eligibility for Tier 4 sponsorship of international students
12. Provide support to university events including Open Days and Clearing Call Centres
13. Undertake any other duties as may reasonably be required by the Admissions Manager.
Education, Qualifications & Experience
Essential
14. Educated to a minimum of SCQF Level 6 or significant relevant experience
15. Competent in the use of relevant IT packages (Outlook, Word, Excel)
16. Demonstrable provision of excellent customer service
17. Evidence of delivering against targets
18. Experience of using complex computer databases, preferably student records systems
19. Excellent written and verbal communication skills
20. Ability to provide meticulous attention to detail
21. Experience of working under pressure and to prescribed timescales
22. Appreciation of working with confidential information
23. Understanding of current issues in Higher Education
Desirable
24. Knowledge of UCAS
25. Experience of administration in a higher education environment
26. Experience of working with Customer Relationship Management systems (CRM)
27. Knowledge of Fee status regulations and assessment
28. Knowledge of Tier 4 issues