Permanent | Responsive Contract
About The Role
WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out of Finsbury Park. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.
Key Responsibilities
* Operate and lead the contract to meet performance, delivery, quality, and margin targets
* Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality
* Own the financial performance of the contract – turnover, margin & profitability
* Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
* Ensure full compliance with Health & Safety, SHEQ, and contractual obligations
* Drive customer satisfaction and manage complaints swiftly and effectively
* Deliver KPI performance and produce clear weekly and monthly performance reports
* Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
* Identify and support opportunities for contract growth and new business
* Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings
Financial & People Responsibility
Full responsibility for operating and capital budgets. Deliver the contract in line with (or better than) tender assumptions.
Leadership Of
* Supervisors
* Multi‑Skilled Engineers
* Supply Chain Partners
* Schedulers / Planners
* Administrators
What We're Looking For
Knowledge & Experience
* Strong understanding of housing maintenance & social housing
* Proven commercial and financial acumen
* Experience managing responsive maintenance contracts
* Knowledge of KPI management and SOR codes
* Experience mobilising and managing contracts
Qualifications
* HNC (or equivalent) in Construction or related discipline
* Minimum 3 years' experience leading a successful unit/contract
* SMSTS or IOSH qualification
Skills
* Strong leadership and people management capability
* Excellent communication (written & verbal)
* Commercial awareness and problem‑solving mindset
* Ability to manage multiple projects effectively
* Customer‑first approach with a passion for continuous improvement
* Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)
Behaviours
* Leads by example and inspires others
* Resilient, energetic and proactive
* Highly organised with excellent time management
* Assertive, confident and collaborative
Why Join WPS?
Work for a respected, industry‑leading contractor. Be trusted to run a flagship contract. Develop your career within a supportive, high‑performing environment. Make a real impact in social housing and local communities.
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