NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Shift pattern for this post: 08:30‑16:30 Mon‑Thurs, 08:30‑16:00 Friday.
Job Purpose
To provide high‑quality administrative and clerical support to the MSK Physiotherapy Service across West Dunbartonshire, contributing to the efficient delivery of patient care by supporting clinical and non‑clinical staff in a busy, multi‑site environment.
Main Duties and Responsibilities
* Act as the first point of contact for patients and staff, handling enquiries professionally and confidentially.
* Manage appointment bookings, referrals and clinic schedules using NHS systems such as TrakCare.
* Maintain accurate patient records and ensure timely data entry.
* Provide secretarial support including minute‑taking, typing and correspondence.
* Liaise with internal departments and external agencies to support seamless service delivery.
* Support the team in achieving service targets and quality standards.
Skills and Experience Required
* Previous experience in a healthcare or administrative setting.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office and NHS systems (e.g., TrakCare, SCI Gateway).
* Ability to work independently and as part of a team.
* High level of accuracy and attention to detail.
* Flexible and proactive approach to workload management.
Additional Information
The MSK Physiotherapy Service operates across multiple sites including Woodside HC, Maryhill HC, Possilpark HC, Community Centre for Health, Partick, Gartnavel General Hospital, Vale of Leven, Dumbarton HC, Drumchapel HC and Clydebank HC. Travel between sites may be required.
Contact
Craig Hutton, MSK Admin Team Lead – Phone: 07814087024, Email: Craig.Hutton@nhs.scot.
Recruitment Service and recruitment process information is available on our portal.
Equality and Diversity
NHS Greater Glasgow and Clyde encourage applications from all sections of the community and promote a culture of inclusion. We support applications from across the Armed Forces community, recognising military skills, experience and qualifications during the recruitment and selection process.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer.
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