Oxfordshire County Council iscommitted to delivering high-quality services to our community.We are dedicated to creating asupportive andinclusive work environment where every employee can thrive.
About the Role
The ICT Principal SystemsAnalyst will be the subject matter expert on the Children's Social Care and Early Help Applications.They will be aware of and will contribute to Application roadmap developments, keep abreast of legislative changes and customer priorities, and advise on best practice use and development of the Social Care and Early Help Applications.
The role will require the development of close working relationships with other teams in IT– primarily but not exclusively CustomerSupport, Solutions Delivery, Customer Engagement and IT Infrastructure, as well as the customer base, for this role being Children’s Social Care and Early Help.The postholder will be highly organised, adept at troubleshooting, customer focussed and have acommitment to personal and staff development.
About you
You will
* ProvideITtechnicaland operationalsupport for Line of Business Applications withinIT Services
* Actasasubject matter expert on smallto mediumBusiness As Usual changes and design and implementsolutions according to businessrequirements
* Proactively monitor andmaintain the existing ITassets andidentify and carry out performancetuning andserviceimprovements asagreed withthe ITManagement Team
* Contributeto process and procedure development withinITOperations and IT Applications and SystemsSupport whenrequiredto doso as part of theimplementation of ITIL best practice
* Keep abreast of operational and statutory changes and the potential impact on the use of Line of Business Applications
* Ensure Line of Business Applications are on asupported version by managing and overseeing Application upgrades
* EnsurethattheITChangeManagementProcess is followedcorrectly and appropriately whencarrying outBusiness as Usual changes onLine of Business Applications
* Contributeto Operating Level Agreements(OLAs) thatregulate the work of IT BusinessDeliveryinpursuit of OCC corporate Service Level Agreements (SLAs)
* Ensurethat operationsreflect ITIL bestpractice and withtheinterests of customers paramount
* Provide technical skills andoperationalknowledge whenresolvingincident and problemcalls related to Line of Business Applications, and Liaising with 3rd party suppliers in incident resolution
* Provide 2ndand 3rdline operational and technicalsupport for OCC Line of Business Applications
* Ensurethatcustomers areregularlyconsultedso that their needs and preferences areaccuratelyidentified
* To represent IT at both internal and external events, including Application national and regional user groups, and offer advice and guidance on the use and capabilities of current Line of Business Applications
Rewards and benefits
* Culture of flexible working
* Technology tosupport agile working where role permits
* Option to ‘buy’ additional holiday
* Employee Assistance Programme including access to health and wellbeingsupport
* Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
* Enhanced family friendly policies
* Local and national discounts for shopping and travel
* Great learning and development opportunities tosupport your ongoing development.
Ourcommitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.
Ourcommitment to:
Guaranteed Interview Schemes
As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommitted to helping andsupporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Ourcommitment to:
Safeguarding
Oxfordshire County Council arecommitted to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers toshare thiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Ourcommitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
If you encounter any issues with the application system, please contact us at: daniel.howard@oxfordshire.gov.uk
To apply please click the Apply Now link below.
Apply forPrincipal Systems Analyst Applications
This role expires17/11/2025.
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