Job Overview
Help shape the quality of support given to our clients to ensure they live ‘a life without limits’.
Quality and Continuous Improvement Lead
£45,278.62 pa, pro rata; 37.5 hours per week; Location: Morley, Leeds with travel across our geography.
This is a pivotal role in establishing and maintaining the high levels of support given to our clients across all services. The role will lead on monitoring and developing the quality and continuous improvement of our services. Working closely with up to 15 managers, you will review services to ensure they are using our Quality Framework to record compliance, facilitate action plans, and work on improvements with the service.
A good understanding of what is required by CQC and other health and social care regulators is essential. You must have excellent interpersonal skills to motivate people and lead change in services. You will have a proven record of delivering high standards of care and support within the sector.
To be considered you will need experience of working with a variety of stakeholders including clients and staff, investigating incidents, identifying training needs, discussing development opportunities, and delivering support to managers.
Main Duties of the Job
* Drive quality and continuous improvement across St Anne’s Community Services by supporting colleagues, monitoring practice, and ensuring effective governance and compliance.
* Lead and support quality audit activity.
* Contribute to robust governance arrangements.
* Facilitate complaints investigations.
* Embed organisational learning.
* Support operational teams in meeting regulatory requirements.
Working for Our Organisation
* Rising annual leave each year to a maximum of 33 days (including statutory holidays)
* 24‑hour Employee Assistance Programme
* Continuous opportunities for ongoing training and career development
* Cycle To Work scheme
* Refer A Friend recruitment initiative
* Flexible working opportunities (where applicable) upon successful completion of probation period
* Group Personal Pension Scheme
* Discounted income protection scheme
* Free car parking at most services
* Free life assurance cover
Stakeholder Engagement
* Assess and make professional judgments on the appropriateness of client and tenant care to ensure quality care is delivered and promoted.
* Participate in key working groups and contribute to organisational strategy implementation.
* Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Anne’s strategic priorities.
* Engage with clients, relatives, local authorities, and external partners, ensuring their voice informs quality improvements.
* Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required.
Challenging Moments
* Support and, where required, coordinate or conduct care‑quality related complaint investigations.
* Ensure complaints are investigated comprehensively and within required timescales.
* Support preparation for inquests, including supporting families and embedding organisational learning.
Performance Management
* Coach and mentor service managers in understanding quality systems and processes.
* Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs.
* Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations.
Data‑Driven Insights
* Analyse data to inform decisions relating to quality‑of‑care interventions and monitoring.
* Support development, iteration and reporting of quality metrics to internal governance groups and the Board.
Service Delivery
* Promote understanding of quality, assurance and governance processes across the organisation.
* Support services in implementing systems and processes to meet regulatory standards.
* Maintain up‑to‑date knowledge of CQC methodology, regulatory requirements and quality statements.
* Coordinate and manage service audits, ensuring objectivity and adherence to regulatory and internal standards.
* Assess client and tenant care, making informed professional judgments regarding appropriateness and quality.
Person Specification
Qualifications
* Level 5 in health and social care or higher.
Desirable Qualifications
* A relevant degree or qualification.
Experience
Essential Criteria
* Managing a health and social care setting as a manager or registered manager. Knowledge of health and safety within health settings.
* Completing quality audits and contributing to governance within adult social care.
Desirable Criteria
* Experience in a clinical setting.
* Nursing or project management background.
St. Anne’s is working to actively promote equality, diversity and inclusion. We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non‑binary (LGBTQ+) communities to apply for all our roles. St. Anne’s is a Disability Confident employer. We actively work to recruit and retain people with disabilities and long‑term health conditions into our workforce. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to Download
* Quality and Continuous Improvement Lead JDPS (PDF, 328.6 KB)
Apply Online
Further details / informal visits contact: Philip Hassall – Head of Quality & CI – philip.hassall@st-annes.org.uk
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