In this role, you will work closely with colleagues to deliver a truly customer‑focussed service that makes a meaningful difference.
You will be an integral part of the dynamic Highways, Transport, and Planning directorate, collaborating with Business Analysts to support process mapping and data analysis tasks to identify improvements and develop effective solutions.
Salary: £25,583 to £25,989 per annum
Contract Type: 18 months Apprenticeship until 31/12/2027
Working Pattern: Full‑time (37 hours per week)
Location: County Hall, West Street, Chichester, PO19 1RQ
Interview Date: Week commencing: 08/06/2026
This unique opportunity combines practical, hands‑on experience with focused self‑study, enabling you to develop both personally and professionally. Your apprenticeship will last 18 months, during which approximately 20% of your working week will be allocated to studying.
We will provide you with the flexibility and support to learn while you work, but you will need to have the commitment and dedication necessary to successfully balance your studies with your day‑to‑day role.
You will undertake and complete the various elements of the Improvement Practitioner Level 4 Apprenticeship: The Functional Skills, Knowledge and Understanding, and Behaviours of an Improvement Practitioner.
The role will offer hybrid working arrangements where at least 2 days per week based at County Hall, Chichester will be required. Up to 3 days can be worked from home. Final arrangements to be confirmed with successful candidate.
About the Job
Our work in Highways, Transport and Planning and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:
* Supporting process mapping and data analysis.
* Participating in meetings and briefings as directed by your manager, offering your insights and making meaningful contributions with enthusiasm.
* Demonstrating initiative by independently addressing unexpected issues or situations and adhering to deadlines established by your work schedule or your manager.
* Supporting operational and project meetings.
* Communicating with internal and external stakeholders regularly.
* Working alongside a diverse group of colleagues to broaden your experience, as opportunities permit, and to genuinely meet the vital needs of the service.
Required Qualifications and Skills
* Two A‑level passes at grade C or above, or an equivalent vocational qualification, such as NVQ Level 3.
* Demonstrates the ability to meet deadlines and proactively complete a variety of tasks.
* Possesses strong communication and interpersonal skills.
* Capable of working collaboratively as part of a team to deliver a coordinated service to others.
Rewards and Benefits
From flexible working (where possible) to access to our Employee Assistance Programme, we aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work‑life balance and are rewarded for the work they do.
You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave and an excellent local government pension scheme.
A laptop and mobile will be supplied if applicable to your role.
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
Further Information
The reference number for this role is EIE01550.
Safeguarding, Diversity and Equality
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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