Are you a natural problem-solver with a passion for delivering excellent service? Pertemps are on the lookout for Customer Service Advisors to become a vital part of Royal Mail’s friendly and hard-working team in Doxford Park. In this role, you’ll be the first point of contact for our customers – answering questions, solving issues, and making sure every interaction is a positive one. Your Key Responsibilities: Handling customer enquiries by phone, email, and live chat Providing accurate information and resolving queries in a timely manner Recording customer interactions clearly and efficiently in our system Escalating more complex issues to the relevant departments when needed Always aiming to exceed customer expectationsWhat You’ll Bring: Strong communication skills, both written and verbal A friendly, professional, and patient approach Ability to stay calm under pressure and handle multiple tasks Some experience in a customer-facing role is helpful, but not required Confidence using computers and working with systemsWorking Hours, Pay Rate & Other Info: 5 hours 6 out of 7 days, with 1 rota’d day off in the week. Must be fully flexible to work ALL days £12.97 per hour The duration of the assignment will be roughly 12 weeks from the intake date You will be based in the office full-time We’re offering multiple intakes – 6th October, 13th October, 20th October...