Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job details
Job reference REQ05516 Date posted 03/06/2026 Application closing date 26/06/2026 Location The Quays Salary £25,583 - £27,254 Per Annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Digital, Data and Technology Attachments JD&PS - CCTV Controller.docx Reasons to Work for Neath Port Talbot Council.pptx
Hours: 37hrs Per week / Full-time Controllers work 12-hour shifts (07:00–19:00 or 19:00–07:00) on a Rota of 2 days, 2 nights, followed by 4 days off.
Weekends, bank holiday working, and some lone working are required to maintain continuous service delivery.
Working Style: Your workstyle in this role will require you to work from a fixed workplace.
We are currently seeking a vigilant and reliable individual to join our team as a CCTV & Emergency Response Controller.
Neath Port Talbot’s vision is for the county borough to be a place where everyone has an equal chance to get on in life – a place where people want to live, learn and work and bring up their family. Our dedicated CCTV team plays a vital role in supporting community safety through a purpose-built, state-of-the-art CCTV facility that operates 24 hours a day.
As a CCTV & Emergency Response Controller, you will work from and be responsible for the efficient operation of the Council’s CCTV monitoring facility and out-of-hourse emergency service. You will work independently to make critical decisions, ensuring the safety and security of the community while liaising with internal departments, emergency services, local businesses, councilors and members of the public.
Daily routine includes:
* Monitoring live and recorded CCTV footage
* Responding to incidents and escalating where required
* Operating the Council’s out-of-hours emergency response service
* Communicating with police, emergency services, and stakeholders
* Maintaining accurate records and logs of incidents
* Supporting public safety through proactive observation and response
About you
* A minimum of 4 GCSEs at Grade C (or equivalent) or above
* Strong observational skills with the ability to analyse visual information quickly and accurately
* Good digital literacy skills for data entry and communication
* The ability to remain calm, focused and professional under pressure
* Confidence to handle sensitive or potentially distressing situations
SIA (CCTV) is preferred; however, a commitment to obtaining this qualification within 12 months is acceptable.
The post is subject to a Standard Disclosure and Barring Service (DBS) check.
Experience we would welcome
* CCTV Operator
* Control Room Operator
* Call Handler
Benefits
* Hybrid working and flexible working schemes to improve your work life balance
* Competitive employee package with a remarkable 15.3% employer pension contribution
* Holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (plus 8 bank holidays)
* Discounted gym membership with Celtic Leisure
* Cycle to work scheme with up to 40% off bikes and cycling equipment
* Purchase a new car through Tusker salary sacrifice scheme
* Exclusive discounts at local and national retailers through the Smart Spend app
Welsh Language Requirements
Welsh Language skills are not required.
Additional Information
Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or are going to be affected by the job losses at Tata Steel, we welcome an application from you; just make it known on your application form that you are currently at risk of redundancy or have been made redundant.
Safeguarding Commitment
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
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