Job Description
Full-time Field & Home-based Nationwide Travel Required
Adler & Allan is expanding, and we're looking for a proactive Client Account Manager to take ownership of a portfolio of key strategic accounts. If you're commercially minded, customer-focused and thrive on building long-term relationships, this role offers the chance to directly influence sector growth and shape the future of our client partnerships.
About the role
You'll be responsible for driving growth within a defined set of key accounts-developing tailored account plans, identifying new opportunities, and ensuring every client receives exceptional service. Working closely with Sector Managers, Regional Account Managers and Operational Teams, you'll bring together commercial insight and operational delivery to strengthen relationships and expand our footprint across each account.
This is a hands-on, strategic role where you'll act as the primary day-to-day commercial contact, lead customer review meetings, support renewals and negotiations, and ensure accurate forecasting and pipeline management.
What you'll be doing Managing a portfolio of key accounts to achieve revenue, margin and growth targets
Developing account plans aligned to sector strategy and identifying opportunities and risks
Building strong relationships with customer stakeholders across multiple functions
Acting as the main commercial contact for allocated clients
Creating and maintaining a healthy pipeline with accurate forecasting
Leading regular customer review meetings and ensuring agreed actions are delivered
Working with operational teams to ensure service quality and contract compliance
Supporting renewals, variations and commercial negotiations
Ensuring pricing accuracy, commercial compliance and correct invoicing
Managing aged debt and resolving billing queries
Feeding account insights into sector development plans
Contributing to tender responses and proposals
Work & contract winning
Qualifications
What you'll bring Experience in account management or client-facing commercial roles in B2B services
Strong relationship-building and communication skills
Ability to identify opportunities and translate customer needs into solutions
Solid commercial understanding, including pricing and contract fundamentals
Excellent planning and organisational skills
A proactive, solutions-driven mindset with strong ownership and accountability
Ability to collaborate effectively across teams
Confident communicator comfortable engaging with stakeholders at all levels
Proficiency with CRM systems and Microsoft Office
Clean UK driving licence and Right to Work in the UK
Willingness to undergo a Criminal Record Check
Additional Information
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
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