Job Description
Location: Colchester Office (3 days per week)
About the Role
As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.
Your Impact
You'll create outstanding customer experiences by:
1. Delivering our signature 'Gold service' standard to all customers
2. Resolving inquiries efficiently through multiple communication channels
3. Processing orders with precision while maintaining appropriate margins
4. Building strong relationships with customers and internal teams
5. Managing customer access to online resources and systems
Core Responsibilities
6. Customer Communication: Handle inbound/outbound calls and correspondence professionally
7. Order Management: Process and amend customer orders with accuracy and attention to detail
8. Problem Resolution: Utilize relevant systems to address and resolve customer requests
9. Data Management: Record customer information with precision, maintaining quality standards
10. Access Management: Support customers with online access needs directly or through appropriate channels
11. Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
12. Relationship Building: Develop strong connections with business teams and customers
Qualifications
13. Customer Service Excellence: Proven ability to deliver outstanding customer experiences
14. Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
15. Communication Skills: Excellent written and verbal communication abilities
16. Problem-Solving Aptitude: Proactive approach to resolving issues efficiently
17. Adaptability: Flexibility to adjust working hours based on service center requirements
18. Attention to Detail: Precision in processing orders and maintaining records
19. Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at
Our benefits include:
20. Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
21. Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
22. Broader impact: take up to four days per year to volunteer, with charity match funding available too
23. Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
24. Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
25. A flexible range of personal benefits to choose from, plus company funded private medical cover
26. A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
27. Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
28. Recognition for great work, with global awards and kudos programmes
29. As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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