Estates Locality Operations Manager
£45,421 – 50,468 per annum (depending on experience)
40 Hours per week, Permanent
Help shape the future of locality‑based estates services across our communities.
We are looking for an experienced and motivated Estates Locality Operations Manager to lead our caretaking teams across Lincolnshire, Nottinghamshire and the surrounding areas.
Reporting to the Head of Estates, you'll play a key role in our evolving localities model, driving operational performance, service improvement, and high standards across your locality. This newly created role offers the opportunity to lead and develop teams, improve customer outcomes, and ensure communal and external spaces remain clean, safe, and welcoming.
Working closely with teams across Platform Property Care, Housing, Neighbourhoods, Customer Engagement, and Assets, you'll use operational insight and strong leadership to improve services, resolve issues proactively, and support thriving communities.
Why join us?
Join us at an exciting time as we continue to evolve our locality‑based approach to estates services. In this newly created role, you'll have the opportunity to shape service delivery, develop high‑performing teams, and make a meaningful impact to our communities.
What you'll be doing?
* Support continuous improvement by removing blockers, testing new approaches, and embedding service‑enhancing innovations.
* Take ownership of operational delivery, ensuring compliance with processes, value for money, and effective resource management.
* Coach and develop team members, aligning development plans with business needs and the multi‑skilled framework.
* Maintain a high‑performance culture through clear expectations, early intervention on underperformance, and insight‑led improvement.
* Foster a positive team environment by acting on feedback, encouraging contribution, and recognising achievements.
* Ensure safety standards are met through training, reviews, and up‑to‑date risk documentation aligned with HSE guidance.
What we're looking for?
* Proven experience of managing communal caretaking within a housing, or facilities management environment is essential
* Experience in managing a mobile or dispersed workforce, including performance management, coaching, and development
* Experience of budget management and delivering value for money
* Experience taking ownership of health & safety, compliance, and risk management within an operational service
* Demonstrable experience resolving customer issues or complaints and improving service standards
This is a mobile role supporting our Witham locality across Nottinghamshire, Lincolnshire, and surrounding areas. A full driving licence is required, and you will need to be located within the area due to regular operational travel required. Travel to our offices, including Worcester and Solihull, will be required for meetings and training.
Benefits
* 25 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
* Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
* Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
* Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
* Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and based on employee contributions)
* Learning and Development opportunities
* Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
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