About the Role
We are seeking a skilled and customer-focused EUC Engineer to support and optimize end-user computing environments. This role is responsible for managing desktop infrastructure, ensuring seamless user experience, and delivering high-quality IT support across devices and platforms. The ideal candidate brings strong technical expertise along with a proactive approach to troubleshooting and continuous improvement.
Key Responsibilities
* Manage and support end-user devices including desktops, laptops, and mobile devices
* Provide advanced (L2/L3) technical support for hardware, software, and system-related issues
* Administer and maintain desktop environments, operating systems, and applications
* Manage user accounts, access controls, and policies through directory services
* Support and optimize endpoint management tools and deployment systems
* Troubleshoot complex incidents and ensure timely resolution in line with SLAs
* Collaborate with infrastructure and security teams to enhance system performance and security
* Maintain documentation for processes, configurations, and support procedures
* Ensure compliance with IT policies, standards, and security best practices
Required Qualifications
* Bachelor’s degree in Information Technology, Computer Science, or a related field
* Minimum 4+ years of experience in End User Computing, desktop support, or IT infrastructure roles
* Strong expertise in Windows OS, desktop management, and enterprise IT environments
* Hands-on experience with tools such as Microsoft Intune, SCCM (Microsoft Endpoint Configuration Manager), or similar
* Experience with Active Directory and user access management
* Strong troubleshooting, analytical, and problem-solving skills
* Excellent communication and customer service abilities
* Mandatory Certification (at least one):
* Microsoft Certified: Modern Desktop Administrator Associate
* CompTIA A+ / Network+
* ITIL Foundation
Preferred Qualifications
* Experience with Microsoft Azure and cloud-based endpoint management
* Familiarity with virtualization technologies (e.g., VDI, Citrix, VMware)
* Knowledge of security tools such as endpoint protection and patch management systems
* Exposure to automation or scripting (PowerShell or similar)
* Experience in enterprise or managed services environments
Skills
* End User Computing & Desktop Support
* Endpoint Management & Deployment
* Troubleshooting & Incident Resolution
* Identity & Access Management
* Communication & Customer Service
What We Offer
* Competitive, market-aligned compensation
* Opportunity to work in enterprise IT environments
* Career growth and certification support
* Exposure to modern endpoint and cloud technologies
* Collaborative and service-driven work culture
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.