Working for Hochiki Europe At Hochiki Europe we believe that our customers deserve the best, both in terms of the manufactured product, but also the service we offer. We know that our people are key to our ongoing success, and we recognise the value and contribution that our teams make. In return can offer full and rewarding careers, competitive benefits and great opportunities in a supportive and dynamic environment. Department: Supply Chain Location: Chatham Role Purpose Responsible for sales support of Hochiki’s products to Export and Republic of Ireland customers. Who you’ll report to: Export Customer Services Team Leader What you’ll be doing: Processing customer orders for the Export market using the company’s ERP system Sending order confirmations daily Sending customer proof of deliveries Systematically following up on Export customer enquiries. Releasing customer orders to the warehouse for dispatch Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In Assisting customer service staff, as appropriate when workload permits Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department Calling and emailing customers with order status updates Managing and dealing with the daily call intake Who you’ll be working with: Export customers Internal Departments, up to Management level Freight Forwarders Person Specification We are looking for individuals who are highly motivated and have a passion to contribute to the success of Hochiki. In addition to this, you will possess the following: Qualifications Essential: GCSE in English and Mathematics (or Equivalent) Experience Essential: Training will be provided as required Desirable: Previous experience in a similar role within a Supply Chain department Knowledge Essential: Export Customer Service skills Desirable: Fire Detection products Technical skills Essential: Computer Literate with knowledge of Windows operating systems specifically Excel. Desirable: SAP Personal qualities Strong communicator verbally and written Pro-active and able to take ownership An analytic approach to problem solving A good thinker and active listener Good time management skills Good problem-solving skills A dedicated attention to detail Self-starter with the ability to quickly learn about new processes