Overview
Our client is a leading manufacturer of special purpose machinery and due to their continued expansion Staffbase have been appointed to recruit for the position of Aftersales Co-ordinator.
£38K-£40K + Benefits
The Role
The Aftersales Co-ordinator will work closely with the sales, service, engineering and spare parts teams and you will effectively organise and control after-sales activities.
Responsibilities
* Co-ordinate service engineers work schedule
* Effectively process all after sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work etc
* Effective management and control of warranty claims and issue of spare parts in line with technical specifications
* Undertake customer visits if and when required
* Provide project management support co-ordintate installations, resource allocation, logistics etc
* Monitor performance and produce accurate KPI reports.
* Identify opportunities for continuous improvement
* Providing technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work.
* Establish and maintain excellent customer relationships
Candidate
We are looking for a dynamic Aftersales Co-ordinator ideally with previous experience in a capex machinery, OEM or special purpose machinery environment. Applicants with engineering maintenance and or field service experience are welcome to apply.
You will be highly organised with good project management skills.
Applicants will have a good technical mindset ideally with some form of engineering qualification e.g. NVQ, HNC etc
Requirements
Must be computer literate experience with Outlook, Word, Excel, PowerPoint
Hours of Work
Mon - Fri 40 hours
Benefits
* Excellent basic salary £38K -£40K Negotiable
* 33 days annual leave
* Sick pay
* Health insurance
* Pension
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