Job Account Manager Description Company As the worlds leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 4000 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com Full-Time, Permanent Position Location: Holborn, London (hybrid) Position Summary Were searching for a fantastic communicator and process professional to support our elite customer services team in London, supporting the worlds biggest films, from scripting through to theatrical release and beyond. As our Cinema Account Manager, youll be a go-to person for your customers global theatrical releases, guiding each title through asset creation, technical production, and delivery pipelines. This isnt just account management its the service that launches films to silver screens across the world. Youll be a trusted partner for clients, an orchestrator across teams, and a steady force that keeps complex workflows humming. If you love cinema, love solving puzzles, thrive in fast-paced environments, and know how to make things happen, this is your moment.
Role and Responsibilities
* Support the journey: As part of an elite team, youll support the full lifecycle of film titles from scripting and localization through cinema mastering, theatrical delivery and licensing.
* Be the connector: Unite Deluxes creative, technical, and operational teams to ensure clarity, cohesion, and momentum.
* Communicate with confidence: Keep clients informed, supported, and delighted every step of the way.
* Stay ahead of the curve: Spot roadblocks before they appear, and drive solutions that protect timelines and quality.
* Keep systems sharp: Ensure that all project data, milestones, and updates are accurate and always up to date.
* Champion excellence: Push for top-tier quality across subtitling, audio mixing, picture editing, mastering, QC and delivery.
* Elevate the workflow: Identify opportunities to streamline processes and deliver a smoother, smarter operational experience.
Key Requirements
* A track record managing multi-stakeholder projects with tight turnarounds.
* Exceptional communication skills you can zoom out for big-picture strategy and zoom in for precise detail.
* A collaborative mindset and the relationship-building skills to align teams and clients effortlessly.
* Experience in account management, project management, post-production, localization, or a customer facing position.
* An understanding of end-to-end workflows, from script to screen is an advantage.
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.
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