When guests enter one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager youll deliver this through managing all aspects of the front office; youll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
People
1. 2. Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
3. Educate and train team members in compliance with UK laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
4. Ensu...