Primary Purpose
Primary Purpose: Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.
Responsibilities
* Deliver a seamless, elevated customer experience by leveraging brand training, tools and resources to uphold exceptional service standards.
* Proactively develop clienteling strategies and in‑store event ideas, and support and co‑host activations that drive engagement and sales.
* Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities; attend brand events to deepen market knowledge and align with key business priorities.
* Track and analyse store performance against targets, presenting actionable plans to the Senior Regional Brand Ambassador when needed; regularly monitor trade results to ensure alignment with expectations.
* Identify growth opportunities by observing in‑store activity, including new activations, local events and omni‑channel engagement strategies.
* Build strong relationships with department store management to improve brand visibility and customer loyalty.
* Execute visual merchandising guidelines, ensuring new season collections are prominently displayed and aligned with delivery schedules.
* Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation.
* Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates.
* Manage product deliveries and replenishment, ensuring back‑of‑house areas remain clean, organised and well‑maintained; escalates any operational concerns to the Senior Regional Brand Ambassador.
* Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team.
* Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience.
Qualifications
* Minimum of two years’ experience in a retail environment, with a proven track record of delivering results.
* Available to work varied hours as required by the store and Tapestry, including evenings, weekends and bank holidays.
* Familiarity with department store operations, including customer service, merchandising and sales strategies.
* Strong communication, organisational and analytical skills.
* Knowledge of current industry trends and the ability to apply insights to enhance business outcomes.
* Self‑motivated and proactive approach to business development.
* Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals.
Benefits
* 28 days holiday (in addition to bank holidays).
* Multi‑brand discount up to 50% off on Coach & Kate Spade New York.
* Health cash plan.
* Free 24/7 support for family building, fertility and menopause with Maven.
* Employee assistance programme.
* Employer pension contribution.
* Gym and fitness product discount.
* One paid volunteering day per year and opportunities to volunteer with global projects.
* Learning & development and career progression opportunities.
* Equity, Inclusion & Diversity initiatives, including employee resource groups and regional inclusion council.
* Hybrid working (Tuesday‑Thursday office; Monday & Friday remote) and option to finish early on Fridays (Flex Fridays).
* Annual incentive plan (company performance bonus).
* Private healthcare with health assessment (Bupa) and Bupa rewards (financial wellbeing support and wellness discounts).
* Interest‑free season ticket loan and cycle‑to‑work scheme.
Equal Employment Opportunity Statement
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognised protected basis prohibited by applicable law.
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