Job Overview
- Protect the customer’s property, people, and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
- Deliver results that meet or exceed key performance indicators / Service Level Agreements, providing a service that aids in the retention of the contract.
- Comply with all policies, statutes, and industry regulations, including obtaining a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence.
- Comply with legal obligations and safety requirements, report health & safety hazards, stay alert to threats, and maintain professional conduct.
- Maintain accurate notebook entries and other incident reporting as required.
- Ensure check calls are performed at allocated time slots and call emergency services/Communication Centre when incidents occur.
- Continuously develop skills through required competency training and additional self‑development training.
Main Duties
- Be aware of and ensure compliance with all aspects of policies, relevant legal & regulatory requirements, and UK law.
- Fully complete all tasks and duties on site as defined within the published AI’s.
- Proactively review the AI’s and suggest amendments to improve service level.
- Work in a systematic, methodical, and orderly way, following instructions and procedures appropriately.
Training
- Complete all required competency training.
- Engage in additional training as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through professional development.
- Renew licence 16 weeks before expiry.
Security and Health & Safety
- Look out for and immediately report any health & safety hazards or potential hazards on site.
- Stay alert to any threats or changes in the work environment to take appropriate action to reduce risk.
- Use common sense and involve others if a situation becomes threatening.
- Maintain professional conduct in difficult situations and challenging customers.
- Complete accurate, detailed notebook entries after incidents.
- Keep to schedules and demonstrate commitment to the Company and client.
- Call emergency services and Communication Centre to report all incidents.
Qualifications
- SIA Licence required.
- SC Clearance desirable.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance via Salary Finance, a flexible benefits platform Choices with options such as dental insurance, dining cards, coffee clubs, technology products, high street discounts via MiDeals, cycle‑to‑work scheme, life cover, save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Recognition through Mitie Stars awards offers cash prizes.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition, please let us know by contacting us.
