Retail Customer Advisor (Truro) – 30 hours
Location: Truro
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly.
This role supports the customer experience in a Three UK retail store. Responsibilities include engaging customers, delivering service excellence and meeting sales and performance targets.
Key Responsibilities
* Customer Engagement – enhance the customer journey with meaningful interactions.
* Service Excellence – create exceptional experiences by tailoring and promoting innovative products and services.
* Performance Enhancement – achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency – provide personalised solutions for customers with mobile or network‑related enquiries.
Qualifications & Experience
* Passion for delivering exceptional customer service and understanding customer needs.
* Ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem‑solving skills – resourceful and proactive in resolving customer enquiries and challenges.
* No prior product knowledge required – ambition and a drive to learn are essential.
Benefits
* Competitive pay and bonuses.
* Up to 31 days off plus 2 bank holidays.
* Benefits such as discounts, vouchers, a pension plan and other options.
* Ongoing development opportunities to build skills and confidence.
EEO / Inclusion Statement
We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available to support candidates during the interview process if needed.
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