A global business transformation leader is seeking an IT Service Desk Team Leader to manage its Global Service Centre operations in Belfast. This role involves supervising a team of service desk analysts, ensuring high-quality IT support, and continuous improvement, requiring strong IT management skills and ITIL knowledge. The candidate should have over 5 years of experience in IT support and exceptional leadership capabilities. A hybrid work model with considerable benefits, including private medical insurance and career development opportunities, is offered.
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