ARH Group are leading experts in Facilities Management, Building Services and Process Engineering. Established in 1990, we have developed enviable knowledge and expertise that allows us to deliver a truly integrated service to our clients. Our office is based in Shrewsbury (Shropshire) with an engineer portfolio which covers the entire UK covering all main M&E disciplines.
We are currently recruiting for an Contract Manager to join our team in Shrewsbury.
This is a full time, permanent position (Monday to Friday, 8am to 5pm) In this role, you will be working closely with all departments across the business and with a selected number of our clients.
Job Purpose - The Contract Manager is responsible for the overall management of client specific accounts and relationships, including, financial performance, quality standards, growth of the contracts and compliance. Ensuring assigned client's workloads are managed correctly whilst monitoring agreed SLA and KPI's for clients and ensuring targets are met. This role reports directly into the Head of Client Services within the FM department.
Main Duties
* Manage allocated accounts ensuring SLAs are met.
* Managing the overall compliance of clients estates in line with industry regulations and legal requirements.
* Develop and maintain client relationships.
* Convert engineer quotations to send onto the client using supplier catalogues and agreed mark-ups
* Source additional works where possible with existing or new contracts
* Attend site meetings with client to discuss performance and financial status of accounts.
* Mobilisation and onboarding of new contacts.
* Financial responsibility for works carried out ensuring monthly profit/turnover targets are met.
* Generating and analysing reports from raw data in relation to account performance
* Presenting performance statistics within management meetings
* Providing support to the team on an operational and tactical level
* Managing and supporting administrators with operational and administrative queries
* Dealing with all escalated invoice queries relating to allocated clients
* Supporting clients with all aspects of account and or work queries
* Updating client portal with status changes and relevant documentation
* Ensure all agreed KPI's and SLA's for clients are met
* Carrying out all aspects of performance management including Disciplinary, Appraisals, absence management etc. for administrators you are responsible to line manage.
Essential Requirements
* GCSE'S Including Maths and English
* Producing reports and analysing statistical data
* Analysing statistical data/performance reports etc
* Experience working in a people or customer facing role.
* 5 years experience within a Facilities Management environment
* Experience working with clients and overseeing them independently
* Excellent commercial awareness
* Data/statistical analysis
* CAFM systems
* Working to KPIs and SLAs
Desirable Requirements
* CMI Level 5 Management Diploma (or equivalent)
* Trade specific qualifications (Electrical/mechanical/HVAC etc)
* PG Diploma in Management (or equivalent)
* Trade specific qualifications i.e. Electrical, Gas or HVAC
* IOSH Managing Safely
* Trade specific disciplines such as Electrical, Gas, HVAC, Building Maintenance
* Front Line HR experience, dealing with performance management.
* Direct Line management experience
* Experience with management of FM Contracts in a previous setting.
The post holder will be expected to become involved in a range of work within the company as the needs of the business grow.
If you would like further information please ring and ask for the HR Department.
No agencies at this time.
Job Type: Full-time
Pay: £32,000.00-£36,000.00 per year
Benefits:
* Company events
* Company pension
* Employee mentoring programme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
Work Location: In person