Job Description
What’s in it for you
* Exposure to global IT operations across multiple locations
* Hands-on experience with Microsoft 365, cloud tech and security initiatives
* Opportunity to work on projects and service improvements, not just support tickets
* A role with autonomy, variety and real impact
* Clear progression into senior support or engineering roles
What you’ll be doing
* Delivering 1st and 2nd line support to users (remote and occasional on-site)
* Troubleshooting hardware, software, networking and M365 issues
* Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
* Supporting endpoint management (Intune)
* Handling IT equipment lifecycle (setup, deployment, maintenance)
* Working with partners on incident resolution and escalations
* Contributing to IT projects, upgrades and improvements
* Maintaining documentation and identifying ways to improve services
Must-haves
* 1–3 years in IT support / service desk / MSP
* Strong knowledge of Microsoft 365
* Experience with Windows and Apple devices
* Understanding of Azure AD / Entra ID
* Strong problem-solving and communication skills
* Able to manage workload, take ownership and work independently
Nice to have
* Experience with Intune or endpoint management tools
* Awareness of ITIL practices
* Basic cybersecurity knowledge
* Experience in a multi-site or global environment
* Involvement in IT projects or improvements