Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that values its employees. You’ll have access to the tools needed to perform your duties safely and effectively in a clean environment, along with the trust to resolve issues proactively. Our comprehensive on-the-job training and expert team support your success.
Responsibilities:
* Develop and manage customer relationships to enhance satisfaction and ensure effective communication.
* Identify and pursue additional MRO business opportunities with existing customers.
* Act as the primary contact for customer interactions, owning customer issues and addressing recurring service problems.
* Communicate delays promptly to customers and collaborate with senior management to suggest process improvements.
* Prepare and review customer status reports; coordinate with internal departments as needed.
* Assist in preparing cost estimates, invoices, sales orders, and perform customer analysis in collaboration with sales and other teams.
* Monitor and analyze cost estimates and invoices with relevant managers.
* Manage administrative tasks related to customer accounts and booking procedures, coordinating with planners to prioritize work.
* Maintain regular contact with customers, document progress, and coordinate engine data requests with other shops and OEM representatives.
* Administer OEM warranty policies and coordinate contract and cost estimate reviews for compliance.
* Facilitate the timely resolution of work stoppages related to documentation, warranty issues, and credit holds.
* Support the delivery of customer documentation to ensure readiness for engine shop visits.
* Identify and mitigate potential commercial risks through strategic action plans.
* Assist the Line Manager and perform other duties to support departmental efficiency.
* Provide front-line support by answering calls and assisting customers.
* Ensure compliance with export controls, TAA/ITAR regulations, and maintain adherence to quality, safety, and environmental management systems.
* Oversee the Cycle Zero process and coordinate with Mobile Repair Teams.
Authorities:
* Coordinate delegated authority sign-offs, including estimates and invoices.
Organizational Relationships:
* Work directly with the Director of Engineering and Support.
* Collaborate with customer service personnel, engineering, commercial, and sales teams.
* Contribute to other areas such as Operations, Engineering, Quality, and Material.
* Coordinate with Service Centre staff and internal departments.
Job Requirements:
Education and Training:
* Strong numeracy skills and articulate communication abilities.
* Extensive experience in aerospace or similar engineering environments.
* Background in sales, customer service, or related fields.
* Gas turbine engine knowledge and familiarity with Windows and Microsoft Office suite are advantageous.
Technical Skills:
* Ability to build effective working relationships and resolve customer issues through strong interpersonal skills.
* Negotiation, persuasion, and presentation skills.
* Self-motivated with good workload management.
* Compliance with health screening requirements.
Additional Information:
* A full driving license is required.
* Willingness to work flexible hours and travel domestically and internationally.
* Physical ability to work in an office environment, including walking and wearing PPE as required.
This list is not exhaustive; additional responsibilities may be assigned by your Line Manager.
Benefits:
* 206 hours of annual leave plus 8 public holidays.
* 4% employer-matched pension scheme.
* Wellbeing services including virtual GP, Employee Assistance Program, and online fitness programs.
* Bonus opportunities, paid sick leave, life insurance, and a cycle-to-work scheme.
* Onsite gyms, eye test vouchers, flu vaccinations, and learning opportunities.
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