RECRUITMENTiQ is working in partnership with one of the U.K’s leading animal feed manufacturers. The company’s core business is the supply of livestock feed plus a retail division of 21 Country Stores.
The successful candidates will be an integral part of the Customer Service team, working closely with the operations & sales teams to ensure the delivery of quality products to our valued customers, making a difference and adding value for our customers by providing the highest level of service, advice, and account management.
As a Customer Service Assistant, you will treat all customers with respect, integrity, and the highest level of professionalism, listening to our customers’ needs and meeting their expectations.
Here’s what it means for you:
* 30 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
* Flexible benefits including Cycle to Work, Staff Discount in our Country Stores, Employee Assistance Programme
* Pension Scheme
* Attractive Salary
Here’s what you will be doing:
* Take orders from customers and sales team by phone, email, or APP
* Ensure the Customer Service calls are answered timely and efficiently
* Ensure orders are processed efficiently and accurately within a timely manner
* Manage pre-emption and standing orders for a portfolio of customers
* Run and interpret regular reports, taking action where necessary
* Arrange veterinary prescriptions for medicated feed in line with legal requirements
* Focus and work towards the department's KPI objectives and targets
* Ensure effective communication with all relevant parties – both internal and external
* Adhere to processes laid out in the Customer Services Manual
* Take responsibility for ensuring adequate cover of key aspects of the role during holidays/time off
* Adhere to and actively promote the company Health and Safety Policy
To be successful you need to bring:
The ideal candidate should be able to demonstrate good interpersonal skills and computer literacy, in particular good verbal communication skills. Applicants should have a high level of integrity and dependability, be enthusiastic, and able to work well within a team.
Experience in a similar role and an understanding of the agricultural industry is preferable; however, training can be given.
Click Apply now and apply with your CV and covering letter.
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