Horley | £25,000 | Hybrid working (2–3 days in the office after training) Working hours: Choose between 08:00–16:00, 08:30–16:30 or 09:00–17:00 Are you technically minded with strong SQL and Excel skills? Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations Technical Support Analyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system support, and technical reporting within a fast-paced operations environment. Key Responsibilities Provide 1st line technical support to the Operations team Support and troubleshoot Operations application software Deliver technical assistance during the migration to IP and GPRS comms infrastructure Liaise with mobile network operators and third-party providers on comms-related issues Produce in-house technical reports and assist with data collection software support Drive software improvements by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle, Access) Advanced Excel skills (pivot tables, VLOOKUPs, formulas, IF statements) Strong analytical and problem-solving skills Confident using software such as Word, Outlook and data systems/databases Understanding of the UK Energy Settlement System (desirable but not essential) What Our Is Looking For Strong problem-solving and analytical abailities Highly organised with strong attention to detail Comfortable working independently and as part of a team Ability to prioritise tasks in a fast-paced environment Strong communication skills, both written and verbal A team player with a proactive, customer-focused approach Willingness to learn and continuously develop technical knowledge This is a fantastic opportunity for someone looking to step into a technical operations role and grow their career with a forward-thinking, supportive employer. Interested? Let’s chat about whether this could be your next career move! OR recommend a friend and earn up to £250 in Amazon vouchers on successful recommendation. For your information: *Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search