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Patient contact assessor

Rugby
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Assessor
Posted: 22h ago
Offer description

The primary goal of the Lung Cancer Screening (LCS) Programme is to facilitate the early detection of lung cancer, saving lives. The National Screening Committee has reviewed evidence from pilot sites and approved the programme for national implementation from 2028/29.

The Lung Cancer Screening Patient Contact Assessor (PCA) plays a crucial role in delivering the programme to eligible individuals. This programme is open to individuals aged 55-74 with a history of smoking, who are registered with a participating GP practice. Through telephone screening, PCAs assess patient risk using an accredited risk score tool. Those identified as high‑risk may be referred for a Low Dose CT scan to enable early cancer detection, improving treatment outcomes.

As a PCA, you will be responsible for reaching out to patients, conducting telephone assessments, and supporting high‑risk cases through appropriate referrals. You will also be trained to provide Very Brief Advice (VBT) to smokers, encouraging them to quit, and assist with appointment scheduling for scans at local mobile clinics.


Requirements

* Sponsorship is not eligible for this post.
* A full UK driving licence is essential; an international driving licence is not accepted.


Responsibilities

* Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
* Book appointments for eligible patients at local mobile scanning clinics.
* Provide compassionate and professional communication, addressing patient concerns and offering support.
* Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
* Monitor and manage patients who did not attend (DNA) their Lung Health Check appointments.
* Implement re‑booking processes and identify barriers to patient attendance.
* Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well‑prepared for their appointments, and escalating high‑risk cases during consultations.
* Travel to CT scanner sites and other hospital locations to deliver equipment or support service needs; role requires access to a vehicle for work purposes.


Working Hours

* Monday – Friday: 0800 – 2000
* Saturday: 0900 – 1300


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