Assistant Store Manager at Mountain Warehouse
Department: UK Retail
Location: Cardiff - Llanishen (CDF)
Description
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
Key Responsibilities
Leadership & Team Development
* Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
* Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
* Drive training and development, empowering your team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Keep the team well-informed with product knowledge to deliver outstanding customer service.
Operational Excellence
* Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
* Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
* Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
* Play an active role in recruiting and retaining top talent to build a strong and motivated team.
Sales & Performance
* Support in meeting and exceeding sales targets, driving profitability through effective strategies.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies to protect the store’s profitability.
Customer Experience
* Lead by example in delivering exceptional customer service at every opportunity.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
* Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
We Would Like To Meet Someone Who Is
* Passionate about creating outstanding customer experiences.
* An inspiring leader with a proven track record in retail management.
* A clear and confident communicator, able to engage with colleagues and customers alike.
* Results-driven, with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy—a natural team player.
* Energetic and proactive, with a determination to see tasks through to completion.
* Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
What's In It For You
* Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto-enrolment Pension scheme.
* A stable, successful and supported environment.
* Length of service awards.
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
INDMP
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