DGF UK JOB VACANCY
Operations Apprentice – Belfast
As an Operations Apprentice, you will develop into an International Freight Forwarder, managing or supporting our customers' logistics by arranging the movement of freight via air, ocean, or road. This includes exporting and importing goods to and from the UK and worldwide.
Key Responsibilities:
1. Develop relationships with internal and external customers.
2. Respond promptly and professionally to all customer inquiries.
3. Adhere to customs compliance procedures and documentation requirements.
4. Ensure each 'Job File' is fully and accurately completed.
5. Collaborate with carriers and handling agents to resolve exceptions and discrepancies.
6. Coordinate with DGF departments on freight planning.
7. Liaise with overseas offices for planning and coordination.
8. Maintain KPIs using the company's freight forwarding system.
9. Create, manage, and update freight movements using company systems.
10. Update the customer complaints system with all required inputs.
11. Ensure interactions comply with DPDHL Code of Conduct and other compliance standards, including anti-corruption policies.
12. Contribute to the 'First Choice' continuous improvement program.
13. Participate in monthly team briefings and weekly performance meetings.
14. Complete all statutory and mandatory training as required.
Skills, Experience, & Educational Qualifications:
* Minimum of 5 GCSE passes, including English, Maths, and ICT (preferred).
What We Offer:
This apprenticeship is a 24-month fixed-term contract, with the potential to transition into a permanent role, subject to vacancy availability and selection processes. We offer a competitive salary with incremental increases and benefits comparable to permanent staff.
Apprenticeship Qualification:
Upon successful completion, apprentices will earn a Customer Service Level 2 qualification.
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