Overview
Join to apply for the After Sales Manager role at Innovalift AB
Location: Wallingford, England, United Kingdom
Posted: About Gartec overview and role details follow.
About Gartec
Gartec has been the UK’s leading supplier of Platform Lifts for over 30 years and is proud to be accredited as a Great Place To Work organisation. With an annual turnover of £24m and a team of 80 employees, Gartec delivers Platform Lift installations through a mix of directly employed staff and skilled subcontractors.
About The Role
Operating across private, public, commercial, leisure, and hospitality sectors, Gartec generates revenue from lift sales, servicing, repairs, and callout sales, with After Sales contributing approximately 25% of total revenue. To support ambitious growth plans, Gartec is increasing its focus on developing the After Sales business. As part of this strategy, we are recruiting an After Sales Manager to lead the customer journey from post-installation through to end-of-life replacement.
Key Responsibilities
* Improving customer satisfaction via the efficient scheduling of site activities
* Increasing warranty conversion rates
* Increasing customer retention rates
* Prospecting for new portfolio additions
* Growing our key accounts
Your Profile
You’ll hold a professional or technical qualification, or a degree in engineering or a commercial discipline. More importantly, you’ll be an authentic and inclusive leader with a high level of emotional intelligence, a visible presence, and the ability to inspire and motivate your team.
We’re seeking a commercially astute leader with a broad business perspective and a passion for driving change. You’ll bring experience in after sales and/or service leadership, ideally from within the vertical transportation, or a related industry such as HVAC.
Your style will be collaborative, energetic, and purpose driven, with a coaching approach that engages colleagues and customers alike.
What We Offer
* Competitive salary and Bonus Scheme
* Generous Holiday Allowance - 25 days annual leave plus bank holidays, your birthday off, and up to 5 additional days based on length of service
* Enhanced Maternity/Paternity Leave
* Company Car or Car allowance
* Company Laptop & Mobile Phone
* Company pension scheme
* Ongoing professional development and career progression opportunities
The role is based at our Aylesbury office, with the expectation that you will spend around 60% of your working week onsite.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Manufacturing
To apply, please email your CV and supporting statement to Gartec’s HR Business Partner, Emilia Malatincova: emalatincova@gartec.com
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