The role
Natural Resources Wales is seeking a reliable and organised Facilities Officer to support the effective, safe, and customer-focused operation of our buildings across the Meirionydd area. This operational role involves providing day-to-day support to the Facilities Operational Team and contributing to the safe, compliant, and efficient management of NRW workplaces.
You will handle a range of administrative and organisational tasks, including managing documentation such as emails, invoices, and schedules, and gathering and relaying information from various sources. You will be responsible for processing payments for goods and services, managing NRW equipment, and supporting active monitoring activities to ensure safe use of equipment and information.
Driving is an essential part of this role. You will be contracted to the Dolgellau NRW office at Coed y Mynydd and be required to travel regularly to sites within your allocated hub, often using an NRW electric vehicle. A full and current UK driving licence is required.
This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
What you will do
* Ensure the operational Facilities team is supported in delivering key facilities management services for NRW.
* Provide excellent customer service and foster continuous improvement in frontline facilities management across NRW's buildings and other assets.
* Undertake health and safety duties and responsibilities appropriate to the post.
* Commit to Natural Resources Wales Equal Opportunities and Diversity Policy, understanding its application to the role.
* Commit to personal development through the Sgwrs personal development plan.
* Participate in incident response activities.
* Perform any other reasonable duties consistent with the role.
Qualifications and Experience
Good knowledge of health and safety legislation relating to the Health & Safety at Work Act.
Associate of Institute of Workplace and Facilities Management (IWFM) or willing to work towards it.
Experience delivering a facilities management service, performing procedural tasks, assisting in contract and contractor management, and supporting frontline teams.
Experience delivering facilities management services within a shared service centre environment, including the use of ICT systems and other software.
Strong IT and accurate data entry skills.
Good organisational, written and verbal communication skills, and ability to work under pressure using initiative to meet tight deadlines.
Experience of implementing change or process improvement is an advantage.
Welsh Language Requirements
* Essential: Level A1 – Entry level
Please note: if you do not meet the A1 requirement—ability to understand basic phrases and pronounce Welsh names correctly—NRW offers learning options and staff support to help you meet these minimal requirements during employment.
Benefits
* Civil Service Pension Scheme – employer contributions of 28.97% (successful internal staff remain in their current pension scheme).
* 28 days annual leave, rising to 33 days.
* Generous leave entitlements for all life needs.
* Commitment to professional development.
* Health and wellbeing benefits and support.
* Weekly wellbeing hour available at your discretion.
Equal Opportunities
We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We are committed to providing equal opportunities and guaranteeing interviews to candidates with disabilities who meet the minimum selection criteria.
NRW is a bilingual organisation complying with the Welsh Language Standards. Welsh language skills are an asset to NRW and are encouraged and supported.
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