Senior / ServiceNow Developer - ITSM Job Description About the Team Computer Services are the backbone of support for ALL colleagues across NEXT underpinning both the business and NEXT Technology. They consist of the 1st line central support teams, Data Access, Service Management, alongside looking after our Centrally managed environments - the lot! They also look after some of the lesser known areas of NEXT Technology such as essential communications, managed print and reprographics About the role Reporting to the ServiceNow Team Leader, and working alongside the Technical Specialist, this role is responsible for delivery and rollout of new functionality across the Core ServiceNOW platform. Responsibilities: • Scope, implement and test projects, including the necessary communication and creation of documentation • Develop and deploy changes to the platform, including liaising with third-party vendors to deploy solutions • Perform regression testing and applying fixes to the system for upgrades/patches • Drive adoption of best practices and test management, utilising Automated Test Framework (ATF) • Design and implement automation using integrations and other platform products Criteria: • Demonstrable experience in developing the ServiceNow platform • Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU • Experience with developing/customising Workspaces • Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes) • Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML • Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap) • System integration experience using inbound and outbound web services (REST, SOAP) • Effective communicator at all levels of the business • Proven capabilities in managing enterprise level platforms • Knowledge of Agile and Scrum methodologies is advantageous • ServiceNow - Certified System Administrator (Desirable) About Us Welcome to NEXT Technology, the IT hub of NEXT, UK’s leading fashion and retailer. Operating from the vibrant heart of Sri Lanka, we are a dynamic and forward-thinking team that provides cutting-edge IT services designed to power NEXT’s global operations. With over 500 stores and NEXT Online serving customers across 70 countries, our work supports a truly international retail giant. At NEXT Technology, you’ll work on exciting, impactful projects that drive exceptional customer experiences, streamline product deliveries, and enhance the in-house systems that keep NEXT at the forefront of retail. Our talented team in Sri Lanka are central to major projects, such as overhauling the financial systems that make NEXT one of the UK’s most lucrative retailers. By joining us, you’ll be part of a highly skilled, innovative team that thrives on challenges and is committed to delivering excellence. You will collaborate closely with NEXT on ambitious projects that push boundaries, all while enjoying a workplace that values growth, creativity, and collaboration. Start your journey with NEXT Technology today, and help shape the future of global retail. About some of our Benefits • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT) • Company performance based bonus • Sharesave scheme • On-site Nursery available; OFSTED outstanding in all areas • 10% off most partner brands & up to 15% off Branded Beauty • Early VIP access to sale stock • Access to fantastic discounts at our Staff Shops • Restaurants with great food at amazing prices • Access a digital GP and other free health and wellbeing services • Free on-site parking • Financial Wellbeing - Save, track and enhance your financial wellbeing • Apprenticeship - Grow and develop on the job whilst gaining a qualification • Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store • Support Networks - Access to Network Groups to empower and celebrate each other • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.