PIB Insurance Brokers | Part of PIB Group
The Role – Claims Handler
What you’ll be doing
* Managing the end‑to‑end claims process, from initial notification and investigation through to fair settlement, in line with policy terms and company guidelines.
* Communicating clearly with customers and other parties, providing updates, resolving queries, and delivering a high standard of service.
* Maintaining accurate documentation and reporting, ensuring compliance with legal, regulatory and internal standards, including fraud identification and data protection.
* Liaising with third parties and experts as needed to assess losses and negotiate timely, appropriate settlements.
What we’re looking for
* Robust experience in managing complex cross‑class claims with strong technical and analytical skills.
* Solid knowledge of the insurance market, policy terms and coverage.
* Holding relevant professional qualifications (e.g. Cert CII) or working towards them.
* Excellent communication and interpersonal skills, customer‑focused approach, and the ability to build rapport with stakeholders.
* High attention to detail, discretion with sensitive information, and the ability to remain calm and professional under pressure.
What you'll get
* A salary package of around £35,000 per annum, depending on experience.
* An attractive benefits package including 26 days’ holiday, pension, access to healthcare support and a range of other flexible benefits.
* Hybrid working pattern: 3 days in the office, 2 days at home once settled into the role.
* A supportive and collaborative working environment within a leading insurance group.
Why PIB Group?
PIB Group is one of the UK’s fastest‑growing insurance businesses, offering real career progression, professional development and a collaborative culture where your work truly matters. We encourage collaboration, entrepreneurship, ambition and creative thinking.
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
#J-18808-Ljbffr